Contact Us

I've listed below answers to some of the most frequently asked questions:

1. I can't order online. Is it possible to order by telephone, fax or mail? Can I pay via check, cash or money order?

2. I've already ordered and want to know what's happened to my order.

3. Can you give me advice on my particular condition or situation?

4. I would like to place an order

5. Are you looking for distributors?

6. My issue isn't listed here. Can I contact you directly?

I can't order online. Is it possible to order by telephone, fax or mail? Can I pay via check, cash or money order?

The fastest way to place an order is via our secure server, using a Visa or Mastercard, or Paypal. We accept orders via telephone, if you want to pay with a Visa or Mastercard:

Order Via Telephone

USA: 503-828-9066
UK : 020-8133-9730

I've already ordered and want to know what's happened to my order.

If you have already ordered from us, please reply to the email address on your receipt, for information on your order status.

Can you give me advice on my particular condition or situation?

All messages go directly to Elena, our administrator who manages the website and runs the helpdesk. She is not qualified to give advice on health, medications or medical consitions, so please keep your questions relevant to ordering products.

I would like to place an order.

Please click this link to be directed to our ordering options . You will be directed to a secure ordering page where you will need to enter your name, address and payment details. When we have processed your order, it will be sent to out for shipping the next working day.

Are you looking for distributors?

No, we are not looking for distributors in any country.

My issue isn't listed here. Can I contact you directly?

Please contact our administrator, who can answer questions about ordering. Please remember that our Customer Service Staff are not healthcare professionals and cannot give health advice.

To prevent spam bots from flooding this address with emails, we have written it out in long form here:

"orders at biotanicalhealth dot com"

To contact us via mail:

Biotanical Health
14525 SW Millikan Way
Beaverton
OR 97005-2343
USA

If you are based in the UK, use our UK address below to write to us:

Biotanical Health
Capital Business Centre
22 Carlton Road
Croydon CR2 0BS
UK

Unfortunately, you will not be able to collect your order from our UK office. All orders are shipped from our warehouse in the USA.